NEWVOICEMEDIA WINS 2018 STEVIE® AWARD FOR SALES AND CUSTOMER SERVICE

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has won a 2018 Stevie Award for Sales and Customer Service. The company claimed the Silver ‘Contact Centre Solution – New’ award, in the 12th annual Stevie […]

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HOW PSD2 IS TRANSFORMING BANKING BUSINESS MODELS

By Karen Wheeler, Vice President and Country Manager, Affinion UK It’s been more than two months since PSD2 came into force and change is already afoot. Banks across Europe know exactly how the new rules will transform the industry, so it’s unsurprising that much of last year was spent preparing for this legislation. By forcing […]

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BANKS INVEST IN DIGITAL TECHNOLOGIES TO PREVENT FRAUD AND IMPROVE CUSTOMER EXPERIENCE

An Infosys research report titled, Digital Outlook for the Banking and Insurance Industry, highlights how digital technologies deployed at organisations are improving existing operations, solving new problems, and creating new opportunities. The research polled IT and business decision makers in the banking and insurance industry as part of a global survey to discover the opportunities […]

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FICO CYBERSECURITY INSURANCE DASHBOARD GIVES UNDERWRITERS POWERFUL MODELLING AND ANALYSIS TOOLS

New capabilities are part of FICO® Enterprise Security Score The FICO® Enterprise Security Score now has an insurance dashboard that underwriters can use to understand their exposure and make better pricing and portfolio decisions Underwriters can calculate risk metrics, simulate risk scenarios, insert their historical data, review risks at a policy, portfolio and book-of-business level, […]

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FINANCIAL SERVICES SECTOR CASHING IN ON TECHNOLOGY-DRIVEN CHANGE

News facts: 73 percent of the public believe banking has already been dramatically changed by technology 95 percent of financial services leaders agree technology is driving change in their organisation; 86 percent are positive about this change 39 percent public believe banker tellers will disappear within 10 years; 24 percent think the same of insurance […]

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STRONG TRANSFORMATION OF VIETINBANK INSURANCE

“We not only want customers to use our service but we also want them to be a brand ambassador of VietinBank Insurance” Mr. Le Tuan Dung – Chief Executive Officer said in an interview with a reporter of Global Banking and Finance Review. The reporter of Global Banking and Finance Review interviewed Mr. Le Tuan […]

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COMMERCIAL PROPERTY INVESTMENT SPIKES IN EUROPE

The UK totalled €37.6 billion in commercial investment (Q1-Q3 2017) – a 2.80% rise. Finland crowned the place to invest, as commercial property volumes rise by 121.60%. 51.0% of European investors cite Logistics and Industrial as the sector to invest in, 2018. A “stronger demand” for European property in 2018, say 58.9% of European investors. Research released by […]

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BOND MARKET FOCUS: WHERE DO YIELDS GO FROM HERE?

Adam Chester, Head of Economics, Lloyds Bank Commercial Banking Are global bond markets in the early stages of a substantial sell-off? That’s the question occupying not only bond investors, but investors in all asset classes that rely on yields to discount their future earnings streams. Since the onset of the financial crisis, there have been periodic bouts […]

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